Refund and Returns Policy

9.1 No Consumer Right of Withdrawal

As this is a B2B platform, statutory consumer withdrawal rights do not apply.

Returns are not accepted unless expressly agreed in writing.

9.2 Accepted Grounds for Return

Returns or refunds may be considered only in the following cases:

Proven non-authenticity confirmed by an independent and reputable third-party authority

Material non-conformity with the product description

In such cases, the buyer must notify ALVARD LIMITED in writing within 48 hours of receipt.

9.3 Conditions for Return

Any approved return must meet all of the following conditions:

Item is returned in the exact condition as shipped

All original packaging, accessories and authentication certificates are included

Any security seals remain intact

Return authorization has been issued in writing by ALVARD LIMITED

Failure to comply will result in rejection of the return.

9.4 Refund Method

Refunds, where approved, may be processed as:

Replacement of the item

Credit note

Monetary refund

The method is determined according to the governing B2B agreement.

10. Limitation of Liability

ALVARD LIMITED shall not be liable for:

Indirect or consequential damages

Loss of profits or business opportunities

Delays caused by third-party logistics providers

Liability is limited to the invoiced value of the relevant transaction.

11. Intellectual Property

All content on the Website, including text, images, logos and design elements, is the exclusive property of ALVARD LIMITED.

Unauthorized use is strictly prohibited.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of Hong Kong.

Any dispute shall fall under the exclusive jurisdiction of the competent courts of Hong Kong.

13. Amendments

ALVARD LIMITED reserves the right to amend these Terms and Conditions at any time.

Updated versions will be published on the Website and apply prospectively.

REFUND POLICY – SUMMARY (FOR WEBSITE DISPLAY)

This platform operates on a B2B basis only

No consumer right of withdrawal applies

Returns are accepted only in case of proven non-authenticity or material non-conformity

Prior written authorization is required

Items must be returned intact, with seals and certificates

Refunds are handled according to B2B agreements (replacement, credit note or refund)